Frequently asked questions
find answers to your questions today
Do you deliver?
Yes!
What's the moisture percentage of the wood?
The wood is dried between 8%-12%
Can i store my firewood outside?
Kiln-dried is not recommended to be stored outside.
What types of hardwood do you provide?
beech, red oak, white oak, cherry, ash, hard maple, hickory
What size bundles do you sell?
firewood bundles are sold in 3/4 of a cubic foot, available for wholesale
Why do I need to use kiln-dried firewood instead of seasoned wood?
Untreated wood often carries moisture and pests that hinder combustion and pollute the air. At Phatt Dawg Firewood, our state-certified kiln ensures every piece is moisture-free and heat-treated to kill invasive species, providing a cleaner, hotter burn for your home.
What’s the difference between campfire bundles and bulk cords?
Bundles are designed for on-the-go convenience and recreational use, while bulk cords are intended for primary heating. Phatt Dawg Firewood recommends bulk orders for customers looking to save money while stocking up for a full winter season.
How does the kiln-drying process affect wood for pizza ovens?
Pizza ovens require consistent, high-intensity heat that only ultra-dry wood can provide. Our specialized drying process creates hardwood that is attractive and ready to burn immediately, ensuring your restaurant oven maintains the specific temperature needed for a perfect crust.
Why should I pay for professional wood stacking services?
Improperly stacked wood can trap moisture or become a breeding ground for local pests. Our experience at Phatt Dawg Firewood shows that professional stacking maximizes airflow and keeps your kiln-dried investment off the ground, preserving its "ready to burn" quality.
When should I order my wood to avoid the winter rush?
We dry firewood all year round to maintain steady inventory, but demand peaks when the first cold snap hits. Ordering early ensures you have a full stock of hardwood before local temperatures drop and delivery schedules fill up.
What factors affect the cost of a firewood delivery?
Pricing is generally determined by the volume ordered—such as bundles versus full cords—and the logistics of the delivery location. Because we serve a wide area including Niagara Falls, we provide specific pricing over the phone to ensure accuracy.
Why does state certification matter for a firewood kiln?
Many kilns are unapproved, meaning they may not reach the temperatures required to be truly pest-free. Phatt Dawg Firewood maintains a certified kiln in Erie County, meaning our wood meets strict state standards for heat-treated, clean-burning fuel.
Why can't I pay for my firewood order with a credit card?
To keep our local delivery services efficient and maintain competitive pricing on bulk hardwood, we process payments via check, cash, or money order. This traditional approach allows us to focus entirely on the quality of our drying and stacking.